1. Some of the following Conditions may not apply to Contracted Customers.
    These Customers are required to verify their conditions once connected to the system
    with their own credentials (user and password)
  2. Premises

    EuropeGroup owns the brand GeeKyDriver, which runs through the new corporate website from the following addresses: www.geekydriver.com (brand website), www.europegroup.com (Company website).

    GeekyDriver uses the portal tNet, a web tool which can be reached through the internet address www.geekydriver.com / Quote Now; it allows to do online reservations for limousine services by car and bus quickly and intuitively.

    The chauffeur service done by EUROPEGROUP belongs to non-scheduled public services’ category, that is the category for the collective or individual transport of people with complementary and integrative function regarding public services.
    These services are provided on users’ request, and are based on fixed journeys and times; just in this way we can difference our service from those of the taxi, that, in the opposite way, can only accommodate guests of the square.

    • Our services are done with bigger cars compared to the standard cars usually used for local and public transport.
    • With our chauffeur service, our driver is registered to the Professional Role by Commerce Chamber and he has all the requirements and valid documents which enable him to the same service.

    tNet allows to follow and see the reservation starting from the beginning until the end of the service. Furthermore, it allows to check and print all documentation regarding the service.

    Use EuropeGroup services means to accept and to approve the General Terms and Conditions of the service.

    Europegroup is not responsible for the verification nor can guarantee the accuracy, completeness or correctness of the information, nor does it accept liability for any errors (including those entering or typing), incorrect data, inaccurate, misleading or false. Nor can he be held responsible for discontinuation due to temporary failure and / or part of the portal service, repair, upgrade or maintenance or other specific situations by computer systems.

  3. TERMS AND CONDITIONS FOR CHAUFFEURED SERVICES (CAR WITH DRIVER)

    1) Registration

    Entering theportal tNet, both WEBSITE or APP, it is possible to do the registration.

    It proceeds by entering name, surname, email address and mobile phone.
    If it is a Company, you have to enter name, surname, email address, mobile phone VAT number/or fiscal code. The passenger who registers is required to provide the correct information required. After successful registration, you can proceed to the reservation of services entering with the user and password received.

    2) Quotes – reservation and minimum period of rental 

    It is possible to book online service for transfer and stand by services 24/7 every day of the year.

    Regarding urban and extra urban stand by services, the minimum rental period is 4 hours.

    The person who make the reservation must be 16 years old. Doing the reservation means to know the general terms and conditions that apply to the transport’s contract and to have accepted these terms and conditions of use.

    For any questions or special requests, you can contact the operations center at the number +39 029425100 or send an email to sales@europegroup.com.

    The reservation is always guaranteed.

    If there will be the possibility of an overbooking, the system will automatically generate an alert via pop-up notifying you of the non-availability (lack) of vehicle for that particular service. This does not preclude the possibility of other bookings to other destinations.

    During the reservation, customer must communicate the total number of persons to be transported, the number of luggage and / or the presence of children with a height less than 150 cm, in order to assess the adequacy of the car request and any security devices.

    The system automatically checks the warning time needed to make a reservation.

    The reservation involves the insertion of the credit card data, which is managed directly by our provider Braintree.

    EuropeGroup neither stores nor manages data on passengers’ credit cards.
    Unless otherwise agreed between the parties, payment may also be made by other methods such as bank transfer upon receipt of invoice.

    In the final phase, it displays a summary of the reservation, with the possibility of download the voucher in PDF format.

    3) Voucher

    The voucher is a document which contains a summary of the booked service and the reservation number, and it has to be shown to the driver.
    The voucher presents different status depending on the stage in which the booking is (confirmed, assigned, closed and invoiced).
    The various status of the voucher can be viewed directly from the portal, inside the Personal Area, after having logged.
    The document download link is also available in the email sent after the service confirmation. Each download request will generate a dynamic voucher that tracks the phase of the service, from the beginning to the final phase, as certified by a unique identification code.

    4) Meeting point

    The driver or the Hostess, (in case will be) will wait for the customer with a company sign and / or name, or as indicated by the person booking:

    • At the airport: arrival hall after customs
    • At the train station: at the exit, unless otherwise agreed
    • At the port: on the docks
    • City: as indicated from the customer during the booking
  4. 5) Stand by services and direct transfers

    In order to calculate costs, all stand by services and direct transfers begins and ends in the city where there is the nearest garage to the service starting place. Several prior agreements or contracts, the consumption of kilometers and hours included inside purchased package, start and end starting from the station of the place indicated inside the package, as indicated in the price detail of the service appearing in quote/booking.
    Here below two examples:

      1. DISPOSITION 4 HOURS INCLUDING 60,00 km – MILAN

    The consumption of kilometers and hours start and end from downtown Milan

      1. DISPOSITION 8 HOURS INCLUDING 120,00 km – ROMA

    The consumption of kilometers and hours start and end from downtown Rome

    The system calculates the number of kilometers through the use of Web services using the professional system Google for Work; the calculation is based on the average of kilometers round trip requested during the quotation.
    This allows us to provide to the user always the same price, even when the round-trip kilometers may vary.
    The calculation of kilometers from Google for Work, sometimes, may be different from the calculation of kilometers from Google Maps: it could be that by requesting a quote on our portal, the total kilometers detected by Google for Work is different from kilometers that would detect Google Maps.
    It may occur, finally, which, due to updates of addresses or of sections of road by Google itself, the kilometric calculations may be different from one booking to another, and, accordingly, the rates may slightly decrease or increase by a once the other.

    At a time when a service is requested, the system generates the quote. Any departure routes, or route changes during the service, will lead to changes in the price during the service shutdown.
    It is also possible to make services with intermediate stops along the route.
    In this case, the system is set so that the rate is applied to the fixed cost for an intermediate stop in the case in which the stop is within the mileage of trafficking.
    If the stop plans of kilometers exceeding those of the fixed fee, the system will calculate in addition to the basic cost of the tariff and of the intermediate, the cost of extra kilometers required to make a stopover.

    The airport transfers and the stand by services are also provided in all major European cities. Rates and terms vary from state to state, so that information will be provided upon request. If some prices were not automatically processed, the system is set up so that by clicking on the envelope that appears, an email will automatically start showing your request to our sales department that will provide a reply as soon as possible.

    6) DISPOSITION FOR THE CAR SHARING

    The rules to observe because the car sharing can actually occur, unless conditions are encountered so that – for reasons of organization or availability – can not take place, are the following:

    1. The time of booking must be the same, or with a maximum delta of 15 min;
    2. Beginning of the services: the same location or nearby (eg. Milan: via Ripamonti 20 with via Lampedusa 40);
    3. End of the services: the same location or nearby (eg. Rome: via Bravetta 70 with via Pisana 120);
    4. Pick up at the Airport with arrival of the guest with the same flight (it’s mandatory to indicate the flight deatils in tNet);
    5. Maximum number of passengers: 3, with small luggage, for a sedan car;
    6. Obligation to indicate in tNet the total number of the passengers (very important to avoid disruptions).

    We specify that in Car Sharing:

    • The traveller will not bring with him any colleagues without having included them in the initial booking, since the car may be already full.
    • The pick up time will have to be respected not to cause disruption to colleagues who share the car. The car, after maximum 10 minutes waiting time, is forced to leave in order not to compromise the journey of the second passenger; passengers must take into account that the car could arrive 10 minutes late due to the waiting time set in procedure;
    • In case of combinations made by EuropeGroup after reconciliation of the time of the pick up, the operator will inform the passenger by phone, offering the anticipation of time needed to carry out the Car Sharing and agreeing the new modalities of the service. The operator will send a recap email with the new times. Failure to reply to the email sent, means the passenger’s tacit consent to have read and accepted its contents.

    The fact that tNet has set the automatic Car Sharing does not necessarily mean that the asset may actually be implemented if the above requirements are not met.

    7)Rates (Cars)

    Rates are indicated in Euro and they include VAT 10% for services performed on the whole national territory. They are exempt from VAT all services performed exclusively in foreign territory, (according to Presidential Decree 633/72 article 7). For services carried out partly in Italian and partly abroad are subject to the rules laid down by law, respectively: Article 7 quater Presidential Decree 633/72 for the route traveled abroad and art. 9 Presidential Decree 633/72 for the route traveled in Italy.

    Services are divided into stand-by services and transfers.

    Rates include exit and return from the nearest rental station (see point 5 above).

    • Stand by services 

    Our rates for chauffeured drive not include tolls, any ZTL, parking fee, tunnels and tunnels, and any extras not predictable who will be counted at the end of the final balance service (eg. waiting not provided, changes of course, etc.).

    • Transfers

    Our transfer rates include any parking fee, ZTL, tunnels and motorway tolls.

    8) Rates (Bus)

    Rates are indicated in Euro and they include VAT 10% for services performed on the whole national territory. They are exempt from VAT all services performed exclusively in foreign territory, (according to Presidential Decree 633/72 article 7). For services carried out partly in Italian and partly abroad are subject to the rules laid down by law, respectively: Article 7 quater Presidential Decree 633/72 for the route traveled abroad and art. 9 Presidential Decree 633/72 for the route traveled in Italy.

    • Stand by sevrices 

    Our rates for chauffeured drive not include tolls, any ZTL, parking fee, tunnels and tunnels, and any extras not predictable who will be counted at the end of the final balance service (eg. waiting not provided, changes of course, etc.).

    In the case of transfers, both in Italy and abroad, the meals and the accommodation for the driver is at customer’s charge: customer will provide meals and accommodation for the driver in hotel. If the customer does not take charge of meals and the accommodation of the driver, when customer will book, it will be agreed together the minimum for meals and accommodation.

    • Transfers

    Our transfer rates include any parking fee, ZTL, tunnels and motorway tolls.

    9) Extra Cos 

    If the services are performed during Public Holidays or during the night time, are applied extra costs.

    • For night services carried out from 22.00 pm to 07.00 am, it is applied the surcharge of 20%
    • For services carried out during Sunday, it is applied the surcharge of 15%
    • It is applied the surcharge of 15% for services performed during the nation’s National Festivities days where the service is made: for example, Italy (Christmas, New Year, Easter, Assumption)

    10) Rules and behavior

    Passengers on board are required to keep their seat belts fastened for the entire period of transport.
    On board our vehicles with chauffeured is not possible:

    • smoking
    • throw objects from the car
    • travel with pets without having adopted, in accordance with EuropeGroup, all necessary measures to avoid the damage to the car
    • make requests that cause the driver to violate the rules of safety and conduct contained in the current Highway Code
    • travel with drugs and, in general, with what is not permitted by law; the driver may refuse to carry any person who is deemed under the influence of drugs or alcohol and / or whose behavior is considered dangerous for the safety of the driver himself and of other persons

  5. 11) Penalty for cancellation or modification of the service (Car)

    Before making a reservation, we advise to read carefully the rules on cancellations or changes of the service and the non-submission or refusal of service (no show)

    By making a booking with EuropeGroup, Customer agrees and approves the respective rules of cancellation and no show, and any other rules or additional conditions that may apply to your booking.

    It is possible to cancel a service, if it is in status confirmed, entering in the portal or APP with the credentials received during the registration. If the service is in status assigned, to modify or cancel the reservation during our working time, it is necessary to send us an email to the address booking@europegroup.com indicating the number of the service showing in the voucher; outside our working time, after 09.00 pm, it is necessary call us to the following number +39 029425100.

    In the event customer miss the flight, he is obliged to notify our Customer Service calling the following number +39 029425100. If the passenger doesn’t inform us, will lose the right to have available the car and we will be applied penalty of 100% of the established rate.

    In the event that, the flight is canceled by the airline company, we don’t charge any penalty to the passenger, since the cancellation is beyond his control.

    • Italy :

    The cancellations received with a notice of 4 working hours before the hour of the booked service will not be subject to penalties, for services to be performed on the entire Italian territory.

    A penalty equal to 50% of the amount of the first rental day will instead applied for cancellations that are received with a notice period of between 4 and 2 working hours.

    The penalty will be equal to 100% for notices received below the 2 working hours.

    • Abroad:

    The cancellations received with a notice of 8 working hours before the hour of the booked service will not be subject to penalties, for services to be performed abroad.

    A penalty equal to 50% of the amount of the first rental day will instead applied for cancellations that are received with a notice period of between 8 and 4 working hours.

    The penalty will be equal to 100% for notices received below the 4 working hours.

    12) Penalty for cancellation or modification of the service (BUS SERVICE) 

    No penalty will be applied on cancellations received within 72 working hours before the date of the service.

    A penalty equal to 50% of the amount quoted will be applied on cancellations received from 72 and 48 working hours before the date of the service.

    A penalty equal to 100% of the amount quoted will be applied on cancellations received by 48 working hours before the service date.

    According to the EEC regulations on road transport, we should remember that the driver can carry 9 maximum daily driving hours of a 12 hour work tape with a 45-minute rest every four hours and 30 minutes of service. The same has to make a rest of 11 consecutive hours in any 24 with reduction to 9 hours, 3 days a week to recover before the end of the following week. The driver, however, must comply with the arc of the maximum time 13 hours of commitment of each day of service

    Any fines and / or penalties notified during checks by the competent authorities for the non-respect of the said Act, due to causes not attributable to the driver or to our company, but decided by the customer according to the proposed program, will be charged to the customer.

    (Rules & Laws) link

  6. 13) No Show

    For no-show without notice, a 100% penalty will be charged, equivalent to the total of the daily service booked. In the event that the passenger had booked services available for several consecutive days, the services of the following days to no show will be reconfirmed or deleted by calling the following number +39 029425100 or by writing an email to: booking@europegroup.com. Otherwise, all services will be fully charged.

    14) Franchises 

    Throughout the Italian national territory, rates include a wait of 30 minutes at airports and railway stations or port.

    Throughout the Italian national territory there is a tolerance of 15 minutes for the services that begin at any location other than the airport and from the railway stations or port.

    15) Payment Terms 

    The payment of the service must be made by credit card. The payment may also be made by bank transfer or directly on board by credit card using our App.

    Payment is charged safely on the credit / debit card, through the management of a third party (Provider), currently Braintree.

    Payment will be made after the service, within 72 hours.

    The credit card details have to be entered during the reservation in order that Braintree (provider) is able to make the transaction by charging the amount at the end of the service.

    The actual provider or other contracted with us, manages the data of the credit card during the first reservation and also for the following reservations. EuropeGroup does not store any data relating to credit cards.

    After the first reservation the system allows to enter a new credit card, so that it is possible to choose which card to use for the following reservations.

    Using a credit card belonging to the American Express circuit, it could happen that Amex contacts his customer (the passenger) by SMS to get the authorization to the transaction through the provider Braintree. In the message does not appear the name of EuropeGroup, but only Braintree.

    16) Billing

    When will be done the charge the credit card, Customer will receive a notification’s email of the transaction and consequently will be issued the fiscal receipt or invoice sent directly from our tool.
    If you have done the registration, entering with your name and password you can download the fiscal document directly from your page.
    The billing will be at the end of the service within 72 hours.

    17) Refunds

    Any requests for refunds must be submitted by email writing to the email address processing@europegroup.com

    The refund, if due, will take place within 15 working days on the credit card used for the booking.

    18) Responsabilities

    The Company is not responsible for any damage, loss of luggage, nor for any other inconveniences to the Customer.

    19) Privacy

    EuropeGroup respects the privacy of its passengers.

    For further information, it is possible to consult the Policy regarding the Privacy and the Cookies ( Privacy – Cookie)

  7. Europegroup reserves the right to periodically update the following terms and conditions without notice
    .